Shipping policy

 

 

 

Shipping Policy – Ratnaveda Gems

 


Last updated: October 2025


At Ratnaveda Gems, we take great care in ensuring your gemstones and jewellery reach you safely, promptly, and in perfect condition. Please read our shipping policy below for complete details.

 

 

 

1. Order Processing Time

 

 

  • All orders are delivered within 1–3 business days after payment confirmation.

  • Custom jewellery or ring-setting orders may take 7–10 business days depending on the design and gemstone selected.

  • Orders are not shipped or delivered on Sundays or public holidays.

 

 

 

 

2. Domestic Shipping (Within India)

 

 

  • We offer free standard shipping across India for all prepaid orders.

  • Orders are shipped via trusted partners such as Blue Dart, DTDC, or India Post Speed Service.

  • Delivery usually takes 3–7 business days, depending on your location.

  • Once dispatched, you will receive a tracking number via email or WhatsApp to monitor your shipment.

 

 

 

 

3. International Shipping

 

 

  • We ship worldwide using DHL, FedEx, or UPS.

  • International shipping charges are calculated at checkout based on location and weight.

  • Delivery typically takes 7–15 business days, depending on customs clearance in your country.

  • Please note that customs duties, import taxes, or additional fees (if applicable) are the buyer’s responsibility.

 

 

 

 

4. Packaging & Insurance

 

 

  • Every gemstone or jewellery piece is securely packed and sealed in a tamper-proof box.

  • All shipments are fully insured until delivered to your address.

  • We request customers to check the parcel before accepting delivery. In case of visible damage, please do not accept the package and inform us immediately.

 

 

 

 

5. Tracking Your Order

 

 

  • You will receive an email and/or WhatsApp update once your order is shipped, along with a tracking link.

  • If your tracking number isn’t active within 48 hours, please contact us at support@ratnavedagems.com or WhatsApp us.

 

 

 

 

6. Delays or Exceptions

 

 

  • Delivery times are estimates and may vary due to unforeseen factors like weather conditions, courier delays, or regional restrictions.

  • We will promptly update you if any delay occurs in dispatch or delivery.

 

 

 

 

7. Lost or Missing Packages

 

 

  • In the rare event that your parcel is lost in transit, Ratnaveda Gems will coordinate with the courier to resolve the issue and either reship or refund your order as applicable.

 

 

 

 

8. Contact Us

If you have any questions about your shipment or special delivery instructions, please contact us:

📩 ratnavedagems@gmail.com

📞 +91-7738543210 (Customer Support)

🌐 www.ratnavedagems.com